How confidence is computed
Claro’s confidence score combines four factors:Confidence bands and their meaning
Thresholds are configurable per operation and per attribute. Defaults are conservative — most teams raise them incrementally as they gain confidence in an operation’s output quality.
Three thresholds per operation
Set these under the catalogue’s Config tab. You can override per attribute (e.g. a stricter threshold for pricing fields than for descriptions).
Citations
Every auto-applied or queued value carries citations — links to the specific sources the model drew from. Citation types:- Knowledge Base — document name, page number, and the relevant passage.
- Web sources — URL and the extracted text snippet.
- Geolocation — map service and data provider.
- File extraction — document section and page reference.
- Intra-catalogue — another record and attribute on the same or related catalogue.
Working with confidence in practice
Reviewing outputs:- In Notifications, sort review items by confidence ascending to tackle the most uncertain first.
- For large batches, review the bottom decile before raising the auto-apply threshold.
- Add relevant Knowledge Bases — authoritative content is weighted higher than open-web search.
- Write tighter prompts that define the exact format and scope of the answer.
- Provide examples of the desired output.
- Cross-reference multiple sources: configure enrichment to search more than one source and let Claro compare the results.
- A persistently low-confidence field usually means the source data doesn’t cover it, or the prompt is ambiguous. Fix the prompt or the source rather than just lowering the threshold.
- Use the review queue as a training signal: approved values become positive examples that improve future matching in the similarity graph and in human-in-the-loop feedback flows (Dedicated plan).