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FAQ

Q: Do unused subscription credits roll over? A: No. Monthly subscription credits reset each billing cycle. However, top-up pack credits never expire.

Q: Can I supply my own OpenAI key? A: This feature is planned for Q4 2025. Currently, all AI processing runs through Claro’s managed infrastructure.

Q: Is self-hosting available? A: Yes, for Dedicated plans. We provide Kubernetes Helm charts or can set up a managed VPC in your environment.

Q: How is the confidence score computed? A: Confidence combines four factors: retrieval overlap similarity, model log-probability variance, proprietary agent-as-judge ensemble evaluation, and source reliability ranking. See the “Confidence Scoring & Citations” section for details.

Q: What happens if a task fails? A: Failed rows are automatically retried for free. Rows that continue to fail after retry consume zero credits.

Q: Can I cancel my subscription anytime? A: Yes, subscriptions can be canceled at any time from your billing dashboard. You’ll retain access until the end of your current billing period.

Q: What file formats are supported for Knowledge Bases? A: PDFs are fully supported. We’re adding Word documents, PowerPoint slides, and plain text files in upcoming releases.

Q: How do I get support? A: Free and Starter plans include community support via our Slack channel. Dedicated plans include priority support with dedicated success team access.

Q: Why choose the Claro model over others? A: The Claro model offers the best value at just 2 credits per row and includes confidence scoring and citations as standard features. Other models may have variable pricing and don’t include these built-in quality assurance features.